Cancellation / Prepayment
Cancellation: Cancellation of a reservation up to 5 DAYS before the check-in date IS POSSIBLE. In case of later cancellation or no-arrival, the RESERVATION IS NON-REFUNDABLE.
Advance payment: A non-refundable deposit may be required to secure the reservation.
If there is a need to return sums paid by card for services agreed upon and performed by us, this will be done by us in the manner in which the payment was made.
All cancellations must be made in writing by fax or email.
Cancellation due to Force Majeure: Deposits and Payments are non-refundable. The customer can realize his reservation up to 2 years after the cancellation.
• Fees, including reservation fees: 9% VAT is included; EUR 0.77 tourist tax per person per night is included.
Children and extra beds
up to 1.99 years old sleeps for free
from up to 11.99 years, 50 BGN is added
after 11.99, BGN 65 is added.
Maximum capacity of extra beds in one room is 1.
Maximum capacity of baby cots in one room is 1.
Any type of extra bed or baby cot is placed upon request and must be confirmed by the hotel.
Costs for additional services are not automatically calculated in the final price and must be paid separately at the hotel.
Pets are not allowed.
Smoking is not allowed in the hotel! Violators are fined 200 EUROS.
Damages and damages caused by the guest are paid on the spot at the hotel according to the price list.
Bank cards accepted:
MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY
The hotel reserves the right to pre-block funds from your bank card until your departure.
Terms and conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in secure mode.
When paying by card, a payment page of our servicing bank (OBB) opens, where you enter your card details.
• When paying by bank card, prices are in Bulgarian leva (BGN).
• Accepted cards: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY
• Please note that your V PAY or MasterCard Electronic card will only be accepted if it is registered to participate in the Verified by Visa or MasterCard SecureCode online authentication schemes.
• The maximum amount for a transaction is BGN 10,000.
• If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password.
• In case of a successful transaction, a transaction note is displayed on the screen, which you print or save
Your personal information will be used by Burgas Hotel only for the processing of your reservation.
Cancellation is free, provided you meet the cancellation deadline specified in the "Cancellation/Prepayment" section
Internet connection - available
Free! Wi-Fi internet is available throughout the hotel and its use is free.
Parking - available according to occupancy, its use is paid by the hour or by the day
PAYMENT FOR THE ENTIRE STAY IS MADE WHEN THE GUEST CHECKS INTO THE HOTEL
THE HOTEL IS NOT RESPONSIBLE FOR STOLEN AND/OR LOST ITEMS WHICH WERE NOT LEFT IN THE HOTEL SAFE.