The administrator of personal data is:


UIC 205499000

Address: Plovdiv, Peshtersko Shosse

The security and proper use and processing of personal data are extremely important for HOLIDAY LAB Ltd. and our users. Therefore, it is important for us that they understand how and why we process their personal information.

The administrator of the website guarantees to its users that it has taken all necessary measures for the protection of personal data in accordance with the regulatory requirements of Regulation (EU) 2016/679. With the applied policy for personal data protection the Administrator respects the right to privacy and ensures that it makes all necessary efforts to protect the personal data of both registered users and everyone who left their personal data in the forms of inquiries. By taking steps to protect our online and offline content, we ensure that we take action against the improper processing of the LD data we receive. We use modern technologies and protections to provide security and minimized risk.

This Privacy Policy is inextricably linked to the General Terms and Conditions of HOLIDAY LAB Ltd. It does not regulate rights and obligations, but aims to explain to you - our users, what personal data we process in connection with the provision of hotel services, why and how We process them, including when it is necessary to disclose personal data to third parties and why.It also provides information about the rights that you as users of this site have in connection with the processing of your personal data by HOLIDAY LAB "Ltd.

This Privacy Policy applies to the personal data that HOLIDAY LAB EOOD collects and processes from inquiries and registration on this site and in the hotel services it offers. The collection and processing of your personal data is carried out in accordance with the privacy policy. data (and / or cookie policy) for this website or its applications, as well as the social media profiles to which there are links on this site and are the property of HOLIDAY LAB EOOD.

How we collect personal data:

On the site of "HOLIDAY LAB" Ltd. there is a direct way to collect personal data:

- By entering data in the form when making a hotel reservation;

In order to be able to process your requests, we need personal data - names, e-mail, telephone and address - these are the minimum details required by law to make a sale. You voluntarily send your inquiry to us. If you register on our site or indicate that you want to receive information from us by email, in a special field, we will send you information by email, no more than 2 times a month. To this end, you must have indicated that you agree to receive such information.

Please note that you can always opt out of receiving emails from us.

For what purpose do we collect your personal data:

- To deliver the services we offer on our website;

- To send you an answer to the inquiries you leave on our site;

- To send you emails with our monthly newsletter, current news and other marketing messages and materials;

- Statistical goals;

What data do we process:

It processes different types of personal data, depending on the type of services provided to users. Such data includes user identification data, name, surname and surname, PIN, address, telephone and e-mail, which are necessary for delivery. The provision of LD is completely voluntary and does not restrict the user to view the content of our site. Every time you as a user open our web page and all sub pages and menus, we receive information in the form of an information protocol. Facebook, Google Adwords, Google Analytics, PayPal and Freecall bookmarks are placed on our site. These tags and the information collected by the site give us information about:

- Your web browser and operating system;

- The referent who refer you to our page;

- Duration and date of the visit;

- IP address;

- Your inquiries;

- Data for registration on the site;

- General demographic data for all users without detailed profiling;

When processing your personal data (LD), we follow the following principles:

When processing your personal data (LD), we follow the following principles:

Confidentiality of the processing of LD and guaranteeing a high level of security of the entrusted personal data;
Legality and good faith;
Accuracy and timeliness of data;
Storage of your data for a specific period;
They are collected only for the purposes explicitly stated in this Policy;
How long will we store the user's ID and everyone who sent an inquiry or registered on the current site:

HOLIDAY LAB EOOD stores the personal data of the users as much as necessary in order to achieve the goals set out in this Privacy Policy or to comply with the requirements of the legislation. In order to fulfill our obligations arising from the tax and accounting legislation, data on a user are stored for a period of 11 years.

This Privacy Policy may be amended or supplemented due to an amendment of the applicable legislation, at the initiative of HOLIDAY LAB EOOD, the users or a competent body such as the Commission for Personal Data Protection.

Processing of your personal data:

We collect and process your personal data only for the purposes explicitly selected above. Your personal data is stored in a system that complies with applicable national and European legislation. This system is subject to processing only by officials authorized by HOLIDAY LAB EOOD.

The data we receive from you voluntarily is stored so that we can:

· Send you an advertising email if you have registered;

· To process your orders;

Web services we use:

Google Analytics and Google Adwords:

Web services offered by Google, Inc. ("Google").

This website uses the web services of Google Analytics and Google Adwords.

Both web services platforms operate through files called cookies. You can set your browser to prevent cookies from being saved. Please note that if you set your site not to collect and send cookies, you may not be able to use all the features of this site.

Google Analytics is used to compile statistics on visitors to our site.

Google AdWords (you can change your settings and not be shown ads here!) Provides us with remarketing and behavioral targeting services.

In recent months, Google has taken significant steps to ensure security in the operation of LDs under the GDPR, to continue to use the platform under the new rules, which are introduced on 25/05/2018. According to the Agreement on the European Economic Area, Google has taken a number of measures to comply with the directive in force.

Facebook and Instagram

This site uses Pixel and cookies, connected to the social network and Instagram. Both platforms are owned by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA.

When you log in to our site via Facebook, it reflects this activity and gives us statistics on visits from both platforms of our site. We use Facebook & Instagram remarketing to show you our ads for products you have viewed on this site. When logging in from our site to both platforms, you may be required to log in to your account if you have not done so automatically. Please note that we are not responsible if any malware reads and steals your social media password. Make sure you visit the social networking platform and not some malicious site. By logging in to the social platform, it informs us that you have visited our page or website. To protect your rights when using one or both platforms, contact Facebook Inc.

What are your rights?

You may request to receive free information about the personal data collected about you. You can at any time refuse to have your personal data collected and processed, as well as request that it be forgotten. To do this, send an email to

If you have given your consent and registered on our site, you have the right to withdraw from it at any time. In this case, you should use the opt-out option provided at the end of each email or by writing to


What are cookies

"Cookies" or "Cookies" in English are small text files that are sent from the websites you visit to the visitor's computer or device. The role of these small files is to collect information about the use of the site by the user in order to be recognized and to improve the functionality of the site and work with it. Through this type of recognition of visitors who have visited the website, the visitor cannot be personally identified. The information collected by cookies most often includes:

Internet Protocol (IP) address of the device from which the visitor accesses the platform;
type of device from which the visitor enters the site; (computer, mobile phone, tablet, etc.);
type of operating system;
browser type;
actions taken by users - pages visited, the frequency of visits to the website;
the length of time a page is left, etc.
More information about what cookies are, you can see HERE

In order for the website of HOLIDAY LAB EOOD to work correctly, to make it pleasant for you to work with it, we use "Cookies". agree to use our site normally.

The types of cookies we use are mandatory and analytical.

Mandatory cookies - are necessary for the website to perform its functions correctly. Thanks to these cookies we show you, for example, the information on our site in your language; to be able to write to us on our chat; we establish the authenticity of our users and others.

Analytical cookies - cookies from third parties

Google Analytics cookies

We use this type of cookie to track traffic to our site. Thanks to them, we analyze how easily our users work with our site, what is our predominant target group and how many visits we receive per day. These cookies do not give us general information about all visitors, but they do not disclose your personal data to us. The maximum period in which we store analytical data in Google Analytics is 50 months.

Precise targeting cookies - advertising partners

Facebook and Google

We use these cookies because they give us information about how you have used our site and that our ads can be triggered according to the content you have viewed. They do not store your LD.

Performance and functionality cookies:

These cookies are not strictly necessary, but allow us to customize your online experience with our websites. We use these cookies for example:

* to remember your preferences so that you do not have to enter information that you have already provided every time / for example, when entering your data for access to our services /;

* to collect information about how our users use our services so that we can improve our Site and our Services and conduct market research (for example: information about popular pages, viewing habits, number of clicks, number of clicks). shares, likes for an article, last visited pages, voting on comments).

Advertising cookies.

We use these cookies for example:

* to obtain information about how you use our Websites, such as pages you visit or how you respond to advertisements, to provide you with advertisements that are tailored to you;

* to determine which are the most popular parts of our Sites;

* to monitor the use of our services and our Sites (frequency and time);

* to determine how often you and other users visit our Sites;

* to conduct surveys so that your interaction with our Sites and ourselves can be improved.

Often these cookies are intended to provide ads that are tailored to you - both on and off our Sites. This type of advertising is known as "interest-based advertising". Many of these types of cookies belong to our service providers.

Session cookies.

We may also use session cookies, for example:

* to allow you to move between the individual pages of our Site without the need to log in again. This practice is known as single sign-on;

* to recognize you when you return to our Site to use our services;

* to take the answers to the tests to show your result;

* to keep the answers to the completed questionnaire once (and not to have to fill in the questionnaire repeatedly).

How do we use cookies?

We use cookie information to make our websites more user-friendly and easy to use and to provide you with personalized recommendations.

Third party cookies:

We also use certain third-party cookies as part of our services. These cookies are managed by the respective sites and are not controlled by us. Listed below are the third-party cookies we use, some of which may be disabled using the general settings of your browser. For others, you need to visit the relevant sites and follow the instructions provided.

Google Analytics - to generate traffic statistics for sites and traffic sources, and to convert measures and sales - to opt out see

How to delete cookies?

You can choose whether to accept cookies or not. If you want to know when your computer receives a cookie, you can set your browser to notify you. This allows you to accept or reject a cookie. Your computer can be set to reject all cookies. If you want to know how to do this, visit Please note that changes to your browser that disable the cookie feature will prevent parts of our Sites from functioning properly, including the login and playback features.

Changes to our cookie policy

Any future changes to our Cookie Policy will be posted on this page. If necessary, we will notify you of any changes by email in accordance with the General Terms and Conditions. All changes take effect immediately, except for existing customers, for whom these changes take effect 30 days after their publication, unless otherwise stated.